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Skyynet CosyCall™ - Frequently Asked Questions

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How is my CosyCall™ configured?
As a customer you may change all settings of your CosyCall™ in the >Support section. The settings will be transferred by SMS to your CosyCall™. Alternatively you may configure your CosyCall™ by SMS. Further information is provided in the user manual.

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Can I change the uptime of the car heater?
Yes, this can be configured in the >Support section between 1 and 60 minutes. The settings will be transferred by SMS to your CosyCall™. Alternatively you may configure your CosyCall™ by sms. Further information is provided in the user manual.

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What kind of mobile subscriber module (SIM) does the CosyCall™ work?
With all callable ones. The PIN of the SIM must either be disabled or set to '0000'.

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How can I enable or disable telephone numbers for the CosyCall™?
In the >Support section you may enter additional telephone numbers which would be accepted by your CosyCall™. The numbers entered will be added to the already stored ones. The memory can hold up to 100 numbers. Deletion of numbers is not supported online but may be done by sms which is described in the user manual. Due to higher cost of foreign sms only German mobile networks are supported by the online configuration.

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My CosyCall™ acts weird. Is there a way to perform a reset?
Yes, this can be done by sms using the command "R:". If your security code would be "1234" you would have to send an sms with "1234 R:" to your CosyCall™. Afterwards you should configure it by using the online form in >Support to make sure all relevant configuration is done.

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Can I use the CosyCall™ with a heater preinstalled by the car's manufacturer?
Usually the car companies use modified car heaters which feature different cables and which are often linked to the car's electric system. The CosyCall™ is not compatible to these systems.

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Can I use the CosyCall™ with a Webasto Airtop?
No.

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Can I use the CosyCall™ with an Eberspächer heater?
Nein.

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Additional questions?
If you have a question not answered here just drop us a note with our >Contact form

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